Heading into the busiest shopping time of the year, Amazon is suddenly facing threats of a boycott over censoring Wikileaks.  Seems like a good time to dust off the #amazonfail hashtag.
It started last week, after a hacker took one of Wikileaks’ sites down with a relatively weak attack. Wikileaks moved their online base to Amazon, which from a technology perspective makes a lot of sense: their services are reliable and very scalable. So it was all good. Briefly.
Yesterday, after a public request from Senator Lieberman (and rumors of pressure from DHS), Amazon shut Wikileaks’ sites down for “unspecified violations” of their terms of use. I think EFF’s Kevin Bankston speaks for a lot of us when he describes it as “disappointing”.
Unsurprisingly, there are calls for a boycott. From Austria, Kurier has a great screenshot in Wut weil Amazon Wikileaks fallen ließ. Seattle Weekly has a good roundup including links to the Facebook page and the #amazonfail hashtag.
Hey wait a second.
Where have I heard that before?
Back in 2009, Amazon removed several thousand books written by lesbian, gays, feminists, and people with disabilities from their bestseller lists. For a few days, the Twitter hashtag #amazonfail was the hotbed of online organizing: sharing links, quick communications, and getting visibility. Amazon’s stock plunged at the threat of a boycott, although quickly recovered thanks to a timely report on Kindle sales.
The National Coalition Against Censorship’s flowchart, Nancy Johnston What I’ve learned from Amazonfail on Read Street, and Mary Hodder’s Why Amazon didn’t just have a glitch on TechCrunch give some different perspectives on what happened then. My roundup in #amazonfail and we’re not done yet has a lot more links if you’re interested.
The two key takeaways, though, is that the threat of a boycott sparked a strong market reaction then — and a lot of smart people spent time thinking about what it would take to make a boycott work.
The timing’s disastrous for Amazon. A lot of people still haven’t done their last-minute shopping yet.  True, they’ll also get some extra business from people who support their stance; I suspect the Limbaugh and Lieberman families and fans will be doing a lot of their Christmas shopping at Amazon this year. But in this economic climate it’s a lot easier to say “I’m going to buy from somebody else” than it is to say “I’m going to spend more on books, DVDs, and Kindles than I had planned” so the balance favors the Wikileaks side.
I don’t know how much of their business comes from Europe and other areas where there’s already a lot of anger against the US over the Wikileaks cables.  Barnes and Noble’s Nook, Apple’s iPad, and the Android tablets that are coming out are good alternatives to Kindles — and I bet there are some European- and Asian-based book readers that people who really want to send a message could buy. So a boycott could get a lot of support.
We shall see. If I were Amazon, or one of their investors, I’d be pretty nervous right now.
for an excellent discussion of Wikileaks and Julian Assange’s “theory of change”, I strongly recommend Aaron Bady’s Julian Assange and the Computer Conspiracy; “To destroy this invisible government†on zunguzungu and his followup comment here.
Facebook page Image via Kurier
amazon.fail Image via Women’s Media Center
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