How can we use #PrivChat to press for #privacy rights? (REVISED)

How can we utilize organizational capacity provided by forums like #PrivChat to press gov't/companies for #privacy rights?

Update, August 2: discussion of Google+ and HR1981 in a new comment

Originally written January 19.  Updated January 24, after discussions with Weaver2World and MissHealth.
I modified one of the recommendations and added a new one. See the pink highlights in the text.

Mark Stanley of the Center for Democracy and Technology wrapped up Tuesday’s #privchat with a heck of a good question.  And as is usually the case in the weekly Twitter privacy chat, there were good answers from a variety of perspectives. For example:

I see fora like #privchat as launchpads for further advocacy and to facilitate networking on these issuesPublic awarness + vocalization = attention from gov't/cos = action to diminish impact on bottom line (?)Use these fora to publicly badger the privacy villains and bless the privacy heroes like #ThankTwitter.i think it important to recognize this is a place for divergent views, including large orgs, to participate and discussFan of positive reinforcement when companies / orgs do something intelligent / right. Forums can aggregate / focus attn

All great ideas … so I put my process hat on and suggested that we encourage people to think and blog about it, and continue the discussion next week.  Here’s my contribution (with early assistance from @hellrazr of @PrivacyActivism and additional suggestions from @Weaver2World).

Let’s start by looking at #privchat’s strengths.  As Shaun (aka @PrivacyCamp) pointed out, there’s a range of views: libertarians who think the market will take care of everything, folks like me advocating for stronger government action, technologists and business people who see challenges and opportunities.  It’s a unique chance for a range of high-quality viewpoints — even the people I vehemently disagree with usually state their position well.  A lot of journalists participate, and so do some of the most interesting privacy-focused startups.  As a group we seem to get along pretty well, with a lot of mutual respect.  And (an advantage it’s easy to overlook) we get together regularly; just like a big in-person meeting at work, it’s often a great chance to catch up with somebody and say “oh btw …”

Balanced against those strengths, there are weaknesses as well.  Most obviously, we only interact once a week. And we’re very US-focused.

So with that as a background, here are some ideas:

  1. Have one of the segments in each meeting devoted to an activism campaign.  We’ve already done that at least once: in early January, I asked for feedback on the social network activism campaign for EPIC’s The Stripping of Freedom campaign, and it was very helpful.*  From an activist’s perspective, as well as the feedback it’s a great opportunity to build awareness.  From the community’s perspective, it deepens connections by working together on shared goals.  Based on last week’s experience, it might be best for it to be the first section — that way the people who are especially interested in the campaign can continue to discuss for the rest of the hour — but it’s worth experimenting to see what works best.
  2. *NEW* Get the basic infrastructure in place: a web site where people can find out about #privchat and and get transcripts (and the #privchat daily), a Twitter list, “getting started” instructions, etc.  Try to post most topics in advance along with links so people who don’t have background can get up to speed if they have time.
  3. Invite people from the companies we’re talking about to join us.   It’s easy enough for them to attend: a segment is only about 10-15 minutes long, and they don’t even have to leave their desk.  For example, we’ll probably have another discussion about Facebook app privacy one of these days, and the Facebook group who’s working on it might well be getting a range of viewpoints — to listen, or brainstorm, or get feedback potential solutions or messages before rolling them out.
  4. Building on the positive theme Jim and Warren mentioned, look for opportunities to help the startups who are regulars at Privchat.  Ghostery, Secret123, Reputation Defender, Abine, Preference Central et. al. probably have more ideas of what would be useful than I do, but one thing we could do is encourage them to post any ‘news’ announcements on Monday (before #privchat) and RT the ones that would be of interest to our followers.  That way the #privchat daily would have a good overview about what they’re up to.  Win/Win!
  5. *MODIFIED* Take on group projects that broadens discussions beyond the one hour of #privchat itself.  The #ThankTwitter campaign that emerged from last week’s meeting is an early example.   A couple possible next steps: mapping the connections of the privacy community (useful for companies and legislators as well as advocates), and analyzing a complex issue like DNT and presenting a range of high-quality perspectives.   With Congressional hearings and legislation coming up on a variety of issues, there are plenty of topics where the intellectual diversity and the quality of the group could really have an impact on the debate.  And this would also help our journalist members by giving them something to write about!
  6. Help @clarinette02 get her tweets visible on the hashtag.  If we all Tweet to Twitter at the end of the next chat, maybe her six-month-old support ticket will finally get looked at.   If that doesn’t work, I’m sure there’s something else we can try.

These are just starting points, and I’m sure there are plenty of ways to improve them.  Feedback welcome, and I’d love to hear what ideas others come up with: in the comments here, other blog posts, and of course on Twitter.

jon, aka @jdp23

* credit where credit’s due: #journchat was the first time I did this, thanks to @PRSarahEvans; and it’s worked out well there too


Comments

18 responses to “How can we use #PrivChat to press for #privacy rights? (REVISED)”

  1. Weaver2World Avatar
    Weaver2World

    Greetings,

    Nobody listens to individuals, especially the competition we’re up against.
    Combined effort, therefore, is essential.
    All individuals within a group have their own individual agendas. With any group effort, to some extent or other, these are all compromised.
    But if a generally satisfactory direction can be negotiated, something productive can be created.
    A clear, initial, jointly agreed strategy is essential in this regard.
    After that, reach out to other bodies and repeat the process.
    Create a massive united front, then begin the lobbying through elected spokespeople that can be trusted to adhere to agreed format.

  2. Thanks very much for the reply, Weaver2World. Great perspectives. Thanks also for your Twitter comments. Your point about getting organised efficiently locally, and then contacting others to create ‘nodes’ in a larger network, is exactly how I think of it. This is the local part 🙂 I’ll be updating the list of recommendations over the weekend will and incorporate your feedback.

    > Nobody listens to individuals, especially the competition we’re up against. Combined effort, therefore, is essential.

    One of the things that’s exciting about #privchat is that there are individuals there who get listened to, at least sometimes: journalists, startup founders, VPs of marketing, advocates who get quoted widely. So that further increases the value of combined effort. Like I said, a great opportunity.

    > All individuals within a group have their own individual agendas. With any group effort, to some extent or other, these are all compromised.

    Not necessarily. The best group efforts allow each individual to advance their individual agenda — and also to learn skills, help their career, network, have fun, and make new friends. Keeping all of these aspects in mind is crucial for getting involvement something like #privchat, where everybody’s doing it in their spare time on busy schedules.

  3. One of Weaver2World’s suggestions on Twitter was “have a web site”. Yeah really. The Facebook page doesn’t count — it’s a privacy chat, for heavens’ sake, we have to accomodate people who don’t have Facebook accounts!

    Tweeting my #ff’s this morning, I realized that this is another low-hanging fruit areas. It’d be great for the @Privchat account to #ff everybody who tweeted during privchat each week — and for individuals to #ff other #privchatters as well. Once again this helps deepen the community.

    While we’re on the basics of blocking-and-tackling, we should also have a well-publicized twitter list. There might be one for all I know, but it’s not on the @PrivChat page or WTHashtag.

    I’ll update the recommendations with this over the weekend…

  4. Weaver2World Avatar
    Weaver2World

    I live by the principle of openness as this facilitates knowledge flow to all, equally, among other reasons.
    But the greatest strategist that ever lived advised (Paraphrased): ‘Know the shape of your enemy well, but disguise that of your own’. So, it would be to advantage, I feel, at least until we have had a chance to establish basic policy and ongoing strategy, in order to prevent any attempts to preempt.
    It may even be to advantage to operate in this manner on a permanent basis, before going public with advocacy/policy, but this is not solely my decision.

  5. The Campaign for Tobacco-Free Kids has used Twitter chats as part of its organizing and advocacy strategy in the past.

    Their first Twitter chat was held by their @KickButtsDay account and was promoted on both Twitter and Facebook (http://www.facebook.com/note.php?note_id=484545409128).

    The topic of the chat was Smoking & the Movies: What is its impact? And what can we do about it?

    Its main purpose was to arm the tobacco control community, particularly the youth advocacy segment, with information about the impact of on-screen smoking and to lay out the organizing strategy for getting smoke-free youth-rated movies in the United States.

    Although I don’t think the @KickButtsDay account has held a Twitter chat since then, it worked incredibly well and generated some fantastic conversion. The conversion carried on after the official chat ended, and turned into a small brainstorming session for organizing for smoke-free movies.

    One of the things I think they did really well, and that I’ve seen a few other well-run Twitter chats do too, is archive the chat for those who might have missed it and for future reference. They set up a wiki: http://kickbuttsday.pbworks.com/ where they recognize a list of some of the chat participants, and provide a very easy-to-read transcript of the chat.

    Several organizations, including the American Cancer Society Cancer Action Network, have also held Twitter chats for advocacy and organizing purposes.

  6. Thanks for the response, Megan. Great example … #dayofsilence also used a Twitter chat very effectively as part of their activism campaigns.

    Transcripts are a good point. You can get privchat transcripts from WTHashtag, but it’d be great if they were all collected some place tool.

    Thanks much, I’ll update accordingly!

    jon

  7. Weaver2World Avatar
    Weaver2World

    I think that primary initial considerations are discussion on: exactly what parties we are up against and who’s behind them, in order to shape the campaign as effectively as possible; who we have within the company and what their particular strengths are, in order to delegate function efficiently.

  8. Hi Jon,

    first of all: thanks a lot for your effort to assemble the ideas. I look very much forward to point 2 (getting the basic infrastructure in place) – that way it will be easier to catch up in case one missed a chat. I would like to add to that site a list of privacy related organizations, sites, applications/software and events. How do you feel about a Wiki so that we all can contribute?

  9. […] How can we use #PrivChat to press for #privacy rights? (REVISED) […]

  10. […] Wadhwa on Quora)Liminal states :: It’s time for JUSTICE: reforming the Patriot Act (DRAFT) on How can we use #PrivChat to press for #privacy rights? (REVISED)Austin Gunderman on Notes from underground: from the Awful Aughts to a blue moon and an embarassment […]

  11. […] involved to be on their mailing lists.  Speaking of Twitter, we will also be discussing this at #privchat on April 5.     If you’re not on Twitter, here’s how you can get […]

  12. […] involved to be on their mailing lists. Speaking of Twitter, we will also be discussing this at #privchat on April 5. If you’re not on Twitter, here’s how you can get […]

  13. […] involved to be on their mailing lists. Speaking of Twitter, we had a great discussion of this at #privchat on April 5, and will probably cover it again later this month. If you’re not on Twitter, […]

  14. The April 5 #privchat was the same day as a PATRIOT Act activism campaign, so EFF, BORDC, and Get FISA Right worked together to propose the first question. Shaun Dakin did a great job at capturing the discussion using Storify. Here’s an excerpt from the beginning:

    patriot act at privchat

    From an activist perspective, it’s a great chance to spend a few minutes discussing the issues with allies, and at the same time get the word out to people who aren’t likely to be aware of what’s happening. BORDC’s tweet about “material support” is a great example, providing a pithy summary of an issue that’s often overlooked. EFF and others got a fair amount of retweeting so even after #privchat discussion moved on to the other questions, tweets about the PATRIOT Act kept showing up.

    The energy stayed high through the rest of the hour, and I thought it was a great chat in general — including good discussions of mobile app privacy, data retention, and a surprise guest appearance by @RedTapeChron (Bob Sullivan of MSNBC) in the discussion of the Epsilon privacy breach. So a good experience all around!

    Coincidentally or not, the PATRIOT Act call-in day was a huge success. As the PATRIOT Act battle heats up again over the next month, and Congress starts to consider a host of other privacy-related legislation, it’s exciting to think of the possibilities for #privchat!

  15. […] privacy chat — 9 a.m. Pacific, 12 Eastern.   Deborah and I are #privchat regulars, and last week EFF and BORDC were there as well, discussing the PATRIOT Act phone-in day.  If you’ve never […]

  16. […] How can we use #PrivChat to press for #privacy rights? […]

  17. Six months later, with EPIC taking over the moderation reins from CDT, there are a couple of prime activism opportunities coming up: pseudonymity on Google+ (which I’ve proposed as a topic for tomorrow) and HR 1981, the data retention bill. Seems like a great opportunity for #privchat!

    There are already some great Google-focused activism ideas floating around like Identity Woman’s proposed Million Persona March. Looking at the list in my original post about ways for #privchat to have an impact, here’s a few things we could do:

    • inviting somebody from Google and/or reporters who are covering the issue to a discussion
    • because of the range of opinions on #privchat, raising the bar of overall discussion by having groups of people advance well-reasoned arguments both for and against pseudonymity on Google+
    • helping build momentum for promising ideas and brainstorming new ones
    • highlighting #privchat regulars like Hibe and Pidder, which provide pseudonymity-friendly alternatives to Google+

    ACLU, BORDC, CDT, EPIC, Privacy Rights Clearinghouse and many others are all part of the broad coalition opposing HR 1981, and EFF, Demand Progress, and other organizations already have active campaigns. So just by providing a ten-minute segment for the different groups working on the issue to share their different campaigns and talking points, , #privchat can help make connections. Sharing talking points and understanding about who the key votes to influence in the House and Senate can make everybody more effective. And once again, our range of backgrounds is likely to make our discussion particularly interesting — for example bringing in corporate perspectives both from the US and abroad. Beyond that, who knows: an initial conversation would probably lead to interesting followup possibilities.

    Thoughts about any of those?

    jon

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